Shipping Policy

Shipping is free on all US orders. No minimum spend required.

Where We Ship

We ship to addresses within the United States. We're not currently able to ship to P.O. boxes, APO/FPO addresses, or international destinations.

Carriers

Orders ship via USPS, UPS, or FedEx, depending on your location and the size of your order.

Processing Time

Orders are prepared for shipment within 1–2 business days (Monday–Friday, excluding US holidays) once payment is confirmed. Orders placed after 4:00 PM PT are processed the next business day.

Delivery Time

After your order ships, delivery typically takes 6–12 business days, depending on your location.

Total Estimated Delivery

Including processing, most orders arrive within 7–14 business days of purchase. Delivery may take slightly longer during busy periods such as holidays.

Shipping Cost

Standard shipping is free on every US order, with no minimum spend.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking link. You can also track your order anytime on our Track Your Order page.

Delays

Carrier delays, severe weather, and high order volumes can occasionally push delivery past the estimated window. If your order is running late, contact us and we'll look into it right away.

Lost or Damaged Packages

If your package doesn't arrive or arrives damaged, email support@hoofti.com with your order number (and photos, for damage). We'll send a replacement or issue a full refund.

Incorrect Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address before your order ships.

Contact Information

Store Name: Hoofti
Address: 3510 NE Columbia Blvd, Portland, OR 97211, United States
Email: support@hoofti.com
Phone: +1 (971) 358-6053
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM PT, Saturday 10:00 AM–2:00 PM PT