Refund Policy

At Hoofti, we want you and your pet to be happy with every order. If something isn't right, here's exactly how returns and refunds work.

30-Day Return Window

You have 30 days from the date of delivery to request a return. To qualify, your item must be unused, in the condition you received it, and in its original packaging with all included accessories. Please keep your order number or receipt handy, as we'll need it to process your request.

How to Start a Return

Email support@hoofti.com with your order number and a short note on why you'd like to return the item. We'll reply within 1–2 business days. Once your return is approved, we'll email you a Return Authorization with the return address and step-by-step instructions. Please ship your item back within 7 days of approval, using a trackable shipping method.

Please don't send items back before you receive your Return Authorization, as returns without one can't be processed.

Return Shipping Costs

If your item arrived damaged, defective, or incorrect, we cover the full cost of return shipping. If you've changed your mind or ordered the wrong item, return shipping is your responsibility.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery at support@hoofti.com with your order number and photos of the issue. We'll arrange a replacement or a full refund at no cost to you.

Refund Method

Refunds are issued to your original payment method, the same card or payment account used at checkout.

Refund Processing Time

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are processed within 7 business days. Your bank or card provider may take a few additional days to show the credit on your statement.

Order Cancellations

You can cancel your order for a full refund at any time before it ships. Just email support@hoofti.com with your order number. If your order has already shipped, please follow the return process above once it arrives.

Exchanges

Need a different size or color? Contact us once your return is approved, and we'll help you place a new order for the item you need. The same 30-day and condition requirements apply.

Items We Can't Accept

• Items that have been used, worn, or show signs of wear
• Items not in their original packaging
• Custom or personalized items

Restocking Fees

We don't charge restocking fees.

Your Consumer Rights

Nothing in this policy limits any rights you have under applicable consumer protection law in your state.

Contact Information

Store Name: Hoofti
Address: 3510 NE Columbia Blvd, Portland, OR 97211, United States
Email: support@hoofti.com
Phone: +1 (971) 358-6053
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM PT, Saturday 10:00 AM–2:00 PM PT