Billing Terms and Conditions

These terms explain how billing, disputes, and payment-related liability work when you shop with Hoofti.

1. Refunds

Refunds are handled under our Refund Policy.

2. Chargebacks and Disputes

If you have a billing concern, please email support@hoofti.com before opening a chargeback or payment dispute. Most issues can be resolved directly and faster than through a formal dispute.

3. Fraud Prevention

To protect our customers, Hoofti may pause, cancel, or decline any order that shows signs of fraudulent activity. We may ask for additional verification on some orders. Flagged orders are not processed until verification is complete, or they are cancelled with a full refund.

4. Liability

Hoofti's liability in any billing matter is limited to the amount paid for the order in question. We are not liable for indirect, incidental, or consequential losses arising from a billing issue, payment failure, or disputed transaction.

5. Your Rights

Nothing in these terms limits any rights you have under applicable consumer protection law in your state.

6. Governing Law

These terms are governed by the laws of the State of Oregon, United States. Billing disputes that can't be resolved directly are subject to the jurisdiction of the Oregon courts.

Contact Information

Store Name: Hoofti
Address: 3510 NE Columbia Blvd, Portland, OR 97211, United States
Email: support@hoofti.com
Phone: +1 (971) 358-6053
Customer Service Hours: Monday–Friday 9:00 AM–5:00 PM PT, Saturday 10:00 AM–2:00 PM PT